If you need a hand with account-related issues, payment queries, bonus questions, technical concerns or general feedback, our support team is ready to help UK players every day. Use our live chat for quick answers, or email for detailed enquiries. The team can assist with verification, deposits, withdrawals and safer-gambling settings and will work to resolve problems clearly and promptly via the communication channel you prefer. Verification guidance and safer-gambling support are also available on request.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, deposit and withdrawal help) |
| General enquiries | [email protected] (terms, promotions and feedback) |
| Affiliate enquiries | [email protected] (partnerships and media) |
| Phone | +44 20 7946 0821 (calls & WhatsApp available) |
| Working hours | 24/7 (responses outside core hours may be slower) |
Email is our preferred contact method for detailed requests, account issues or any matter that needs explanations or document uploads. When emailing, please include a clear subject line, your registered name and date of birth, and current contact details to help us respond quickly. Use [email protected] for account enquiries to avoid delays.
Support response times: most enquiries are handled within one business day. Simple questions via live chat are usually resolved quickly, while email requests and KYC or payment issues can take longer as they require manual checks. Complex investigations or documentation reviews may take several working days depending on the nature of the case; the support team will keep you updated at every step.
We welcome your feedback, suggestions or ideas to improve the site. Please share anything that would make games, payments or promotions clearer, or report bugs and usability issues. All submissions are reviewed carefully and help shape product updates, support improvements and future offers. We aim to respond where appropriate and use your input to make the experience fairer and easier to use.
