This Privacy Policy explains how HotWins collects, uses and protects the personal information you give us when you create an account, play games or interact with our site. We take your privacy seriously and set out below the types of data we handle, why we process it and the choices available to you as a player.
We collect several categories of information to operate accounts and provide services. This includes personal data you supply directly, technical details collected automatically, and transactional records related to deposits, gameplay and withdrawals.
Personal data covers information you provide when registering or verifying your account, such as name, date of birth, residential address, email address, phone number and payment details. We also collect identity verification documents where required for Know Your Customer checks, for example a passport or driving licence and a proof of address.
Technical data is collected automatically when you use the site and may include IP address, device and browser type, operating system, screen size, geolocation data and connection logs. We use this information to deliver the site correctly and to detect suspicious activity.
Transactional data includes records of your deposits, bets, wins, losses and withdrawals, plus timestamps and transaction references from payment providers. We store this information to manage your account, process payments and comply with our legal and financial obligations.
We use data to create and manage your account, process payments, carry out identity and anti-fraud checks, provide customer support, and improve our services. Where you consent, we may send marketing emails or in-site messages about promotions. We will not use personal data for purposes incompatible with those set out here without further consent.
We protect personal information using technical and organisational measures, including encryption in transit, access controls and secure storage systems. Access to your data is limited to authorised staff and to third parties who perform services on our behalf. We retain data only as long as necessary for business, legal or regulatory purposes.
We use cookies, local storage and similar technologies to operate the site, remember preferences and analyse usage. These include session cookies, persistent cookies and analytics cookies from our analytics providers. You can manage cookie settings through your browser or via our cookie controls on the site.
Some functionality relies on third-party providers such as analytics, payment processors and identity-verification services. These providers may place cookies or collect data under their own policies; we recommend reviewing their privacy notices for details.
You have rights to access the personal data we hold about you, request correction of inaccurate information, object to or restrict processing in certain circumstances, and request deletion where applicable. You may also withdraw consent to direct marketing at any time.
To exercise your rights, sign in to your account and use the available privacy or account settings, or contact our support team through the help centre. We will respond to legitimate requests in line with applicable data-protection standards and may require identity verification to process certain requests.
We share information with service providers who assist with payments, identity checks, fraud prevention, customer support and analytics. We may also disclose data where required by law or to protect our legal rights. Where third parties process data on our behalf, we require appropriate safeguards and data-processing agreements.
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be notified on-site and, where appropriate, by email. Continued use of Hot Wins after an update indicates acceptance of the revised policy.
