At HotWins we take responsible gambling seriously and aim to keep play safe and under control. We recognise that gambling should be recreational and affordable, so we provide clear tools and guidance to help you set limits, take breaks and find support if gambling stops being fun. We also carry out identity checks to confirm all players are 18+ before real-money play.
Our approach is simple: reduce risk by making safer‑gambling options easy to find and simple to use. We promote transparency about play, encourage personal limits, and monitor activity patterns that may indicate harm. We aim to intervene early and respectfully where we see signs of risky behaviour and to signpost professional help when needed.
We offer a suite of tools you can use from your account dashboard to manage how you play. These include deposit limits, loss limits, session reminders and temporary account breaks. You can change most limits instantly, though some increases may be subject to a short cooling-off period for your protection.
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied at account level and will remain in force until you change them. Lowering your limit takes effect immediately; increasing it may require a waiting period and additional checks as part of our identity verification process.
Loss limits let you cap net losses over a set timeframe so you never lose more than you are comfortable with. These limits work alongside deposit controls and are a practical way to manage spending without stopping play entirely.
Use session reminders and reality checks to keep track of time spent playing. You can set automatic time reminders or choose a short account break for days or weeks. Longer exclusions are also available if you need an extended period away from gambling.
If you need a full stop from gambling, self-exclusion is available for a chosen period. Self-excluded accounts are closed to play for the duration selected and cannot be reopened until the exclusion ends. We will also remove you from marketing communications while the exclusion is active.
Look out for changes such as spending more than planned, chasing losses, lying about gambling, withdrawing from social activities, or financial strain. If you or someone close to you notices these signs, act early by using account controls or seeking advice.
Set realistic deposit and loss limits, use session reminders, budget for entertainment separately, and avoid gambling when stressed or using alcohol. Treat gambling as a leisure expense and review your activity regularly to ensure it stays within comfortable limits.
If you need independent help, contact recognised UK support services for confidential advice and counselling. If you use Hot Wins and feel gambling is becoming a problem, please use the tools above and consider contacting a support organisation for further assistance.
