These Terms and Conditions explain the rules that govern use of the HotWins site and services. They set out the relationship between us and our users, describe rights and responsibilities, and explain how we manage accounts, payments and promotions. We ask every player to read these terms carefully before registering or placing any real‑money activity on the site.
Account holders must keep their login details secure and must not share access with others. We expect users to provide accurate personal information and to update it if circumstances change. You are responsible for all activity that takes place under your account, and for complying with any limits or restrictions we apply. We may suspend or close accounts where we suspect fraud, money‑laundering, collusion, multi‑accounting or other breaches of these terms.
Only individuals who meet the minimum age and legal requirements in their jurisdiction may open an account. By registering you confirm you are legally permitted to use our services and that the information supplied is true. We may perform verification checks at any time and will request documentation to confirm identity, address or source of funds. Failure to provide requested documents may delay or prevent withdrawals and could lead to account closure.
Users must not use the platform for illegal activity, to attempt to manipulate games or to exploit promotions unfairly. Automated play, abusive behaviour towards staff, and attempts to interfere with platform systems are prohibited. We reserve the right to restrict or reverse any transactions and to withhold winnings where we reasonably suspect misuse, abuse or an attempt to bypass these rules.
Promotions and bonuses are subject to specific terms which apply in addition to these conditions. Offers may require opt‑in, a minimum deposit, or use of a promotional code. Wagering requirements, game contribution percentages, maximum conversion limits and time limits apply as set out in each offer. We may refuse or void promotional claims for accounts that breach promotion rules, show irregular betting patterns or otherwise attempt to exploit offers.
Deposits must be made from payment sources that belong to the account holder. We set minimum and maximum limits and may refuse particular payment methods for promotional eligibility. All deposits are subject to our standard checks and processed in line with the payment provider’s terms.
Withdrawals are subject to verification and may require additional documentation. We carry out identity, fraud and anti‑money‑laundering checks before paying out. We may apply payment fees where disclosed, and large payouts may be paid in instalments. Requests to withdraw while a bonus is active may void that bonus and any associated winnings.
If you have a complaint or dispute you should contact our support team so we can investigate. We will aim to respond promptly and to resolve disputes fairly. If a resolution cannot be reached through our internal process we will provide details of any available independent adjudication or dispute‑resolution service where applicable.
We may update these terms from time to time to reflect changes in law, our services or operational procedures. We will notify users of material changes by posting the revised terms on the site and, where appropriate, by direct communication. Continued use of the service after changes have been published constitutes acceptance of the updated terms.
Where practical, HotWins will also be referred to as Hot Wins in communications and site copy; users should treat both names as referring to the same service. If you have any questions about these terms please contact support for assistance.
